Research Support

Contact Us

Reach our support team for shipping, payment, order, and account questions. We reply within 24 business hours.

Email Support

support@carbonsupply.bio

Our fastest channel for order, shipping, and payment questions. Please include your order number when possible.

Support Hours

Monday – Friday · 9:00 AM – 5:00 PM EST

Excluding US federal holidays. Messages received after hours are queued and answered on the next business day.

Support Limitations

Order, shipping, and payment inquiries only

We do not advise on research protocols, reconstitution ratios, dosing, or experimental design — researchers must consult qualified experts.

Need Help?
Check our FAQ first — most answers live there.
COA Library
Download lot-matched certificates of analysis.
Order Tracking
Live shipment status via USPS & UPS.
No file chosen